p998 Privacy Policy

1. Introduction

Welcome to p998 ("we", "us", "our"). p998 operates the online gaming and sports betting platform available at p998.ws. We are committed to safeguarding the privacy of all individuals who access, register on, or use our platform — whether from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan.

This Privacy Policy describes in detail the categories of personal data p998 collects, the lawful bases on which we process that data, how and with whom we may share it, and the rights available to you as a user of p998.ws. By accessing our platform or creating a p998 account, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

This policy applies to all p998 services, including cricket betting, PSL live odds, slot games, live casino products, and card games such as Callbreak — as well as all deposit and withdrawal interactions processed via EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, and Mastercard.

2. Data We Collect

p998 collects personal data through multiple channels. The categories of data we may collect include:

2.1 Account Registration Data

• Full legal name as it appears on your CNIC (Computerised National Identity Card)
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted account password

2.2 Identity Verification (KYC) Documents

• Copy of your valid CNIC or Passport
• Proof of address (e.g., utility bill, bank statement)
• Selfie verification or liveness check where required
• Source of funds documentation for high-value transactions

2.3 Financial and Transaction Data

• EasyPaisa or JazzCash wallet numbers used for deposits or withdrawals
• Bank account details (IBAN) when bank transfers are used
• Transaction history including deposit amounts, withdrawal amounts (in PKR), and timestamps
• Linked Visa/Mastercard details (card number is stored only in tokenised form)

2.4 Usage and Behavioural Data

• IP address, device type, browser version, and operating system
• Pages visited, games played, bets placed, and session duration
• Geolocation data (approximate, based on IP or GPS if consented)
• Referral source and marketing attribution data

2.5 Communications Data

• Support chat logs and email correspondence with p998 customer service
• Survey responses, feedback submissions, and dispute records

3. How We Use Your Data

p998 processes your personal data for the following purposes, each grounded in a lawful basis under applicable data protection principles:

• Account management: To create, maintain, and secure your p998 player account.
• Identity verification: To confirm you meet the minimum age requirement of 21+ and to comply with our international gaming licence KYC obligations.
• Transaction processing: To facilitate deposits and withdrawals via EasyPaisa, JazzCash, and partner banks in a timely and secure manner.
• Customer support: To respond to your queries, resolve disputes, and improve our service quality.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the p998 platform.
• Regulatory compliance: To meet obligations imposed by our international gaming licence authority, including anti-money laundering (AML) and responsible gaming requirements.
• Service improvement: To analyse platform usage patterns, optimise game performance, and enhance the overall p998 user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and PSL betting updates — only where you have provided explicit opt-in consent.
• Legal proceedings: To establish, exercise, or defend legal claims if required.

4. Payment Data and EasyPaisa / JazzCash Integration

p998 integrates directly with EasyPaisa and JazzCash — Pakistan's two most widely used mobile money platforms — to provide instant, low-friction deposits and withdrawals. When you initiate a transaction using either service, your mobile wallet number and transaction reference are shared securely with the respective payment provider to complete the transfer.

p998 does not store your full EasyPaisa or JazzCash PIN at any point. Payment credentials are handled exclusively by the payment service provider under their own privacy and security frameworks. For bank transfers via HBL, UBL, Meezan Bank, Raast, or 1LINK, your IBAN is encrypted at rest and used solely for the purpose of processing your withdrawal.

Card payments via Visa and Mastercard are tokenised — we store only a non-sensitive token reference, never the raw card number, expiry date, or CVV. All payment integrations comply with applicable financial security standards.

5. Cookies and Tracking Technologies

p998 uses cookies and similar technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function — including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language, game lobby filters, and odds format settings.
• Analytical cookies: Help us understand how players navigate the p998 platform so we can improve layout, load times, and game discovery.
• Marketing cookies: Used only where you have consented, to measure the effectiveness of promotional campaigns and deliver relevant bonus offers.

You may manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from accessing core p998 features, though some personalisation functions may be limited.

6. Data Sharing and Disclosure

p998 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, and Mastercard — solely to process financial transactions.
• KYC and identity verification providers: Third-party services used to verify the authenticity of identity documents submitted during account registration.
• Gaming licence authority: Our international gaming regulator may request player records as part of routine audits or investigations.
• Fraud and AML screening services: Specialist providers that help p998 detect suspicious transactions and comply with anti-money laundering regulations.
• Technology and infrastructure partners: Cloud hosting, database, and CDN providers who process data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: Government agencies, law enforcement, or courts where p998 is legally compelled to disclose information.

All third-party data processors engaged by p998 are contractually bound to process personal data only on our instructions and to maintain appropriate security measures.

7. Data Retention

p998 retains your personal data for as long as your account remains active, plus an additional period as required by our gaming licence obligations and applicable financial regulations. In practice, this means:

• Account registration data and KYC documents: retained for a minimum of 5 years from the date of account closure.
• Transaction records and financial data: retained for a minimum of 7 years in line with standard AML record-keeping requirements.
• Support communications: retained for 3 years from the date of the last interaction.
• Marketing consent records: retained for the duration of your consent, plus 2 years thereafter as an audit trail.

Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

p998 employs a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and p998 servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records
• Multi-factor authentication (MFA) available for all player accounts
• Regular penetration testing and vulnerability assessments by independent security specialists
• Role-based access controls ensuring that only authorised p998 staff can access player data
• 24/7 automated monitoring and alerting for suspicious access patterns or data anomalies

Despite our best efforts, no system is completely immune to security risks. In the unlikely event of a data breach that poses a significant risk to your rights, p998 will notify affected users promptly and take all necessary remedial action.

9. Your Privacy Rights

As a p998 account holder, you are entitled to exercise the following rights in relation to your personal data:

• Right of access: Request a copy of all personal data p998 holds about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to restriction: Ask p998 to pause processing of your data in certain circumstances (e.g., while a dispute is being resolved).
• Right to data portability: Receive your personal data in a structured, machine-readable format where technically feasible.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw it at any time without penalty.

To exercise any of the above rights, please contact our Data Protection team at [email protected]. We will acknowledge your request within 72 hours and aim to respond in full within 30 calendar days.

10. Minors and Age Restriction Policy

p998 is strictly an adults-only platform. Registration and participation in any game, bet, or financial transaction on p998.ws is limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

During the registration and KYC process, p998 verifies the age of every new account holder using government-issued identity documentation. If we discover that a user has provided false age information, their account will be immediately suspended, all funds will be frozen pending investigation, and any bonuses will be forfeited.

If you are a parent or guardian and believe your child has registered on p998.ws without your knowledge, please contact us immediately at [email protected] so we can take prompt action.

11. Changes to This Privacy Policy

p998 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or platform features. When material changes are made, we will:

• Update the "Effective Date" displayed at the top of this page
• Display a prominent notice on the p998.ws platform for a minimum of 14 days
• Send an email or in-app notification to all registered users where the changes significantly affect their rights

Your continued use of p998 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed.

12. Contact and Data Protection Enquiries

For any questions, concerns, or requests related to this Privacy Policy or p998's data processing practices, please reach out to our dedicated support team:

• Email: [email protected]
• Platform: p998.ws — available 24 hours a day, 7 days a week
• Response time: We aim to acknowledge all privacy-related enquiries within 72 hours